Return and Refund Policy

1. Return period

You have 14 days after receipt to return an item. After this period, no refund or exchange will be possible.

2. Eligibility conditions

Items must be unused, in their original condition, and with their complete packaging. Some products are non-returnable (gift cards, intimate products, perishable goods, etc.).

3. Procedure

Contact us at contact@neymogaming.com before any return. Attach your proof of purchase and follow our instructions.

4. Refund

After receiving and verifying the product, a refund will be processed via the same payment method, within a period of a few days.

5. Return shipping costs

Return shipping costs are the responsibility of the customer, except in case of our error.